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Survey Finds Sharp Rise in Employee Discontent

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Survey Finds Sharp Rise in Employee Discontent

Philadelphia, PA – December 13, 2010 – Workers are poised for a mass exodus next year, according to a poll of more than 1,400 workers in North America by Right Management. Employees are feeling increasingly restless and intend to leave in droves if opportunities open up in the job market. Right Management is the talent and career management expert within ManpowerGroup, the world leader in innovative workforce solutions.

Eighty-four percent of the employees polled say they plan to look for new jobs in 2011, up from 60% reported in Right Management’s survey a year ago. Only 5% now say they intend to remain in their current position.

Do you plan to pursue new job opportunities 2011?




 Yes, I intend to actively seek a new position



 Maybe, so I’m networking



 Not likely, but I’ve updated my resume



 No, I intend to stay in current position



“This finding is more about employee dissatisfaction and discontent than projected turnover,” said Douglas J. Matthews, President and Chief Operating Officer for Right Management. “We view it as a barometer of their trust in management or commitment to the job. It’s a workplace equivalent to opinion polling on whether or not ‘this country is moving in the right direction.’ Just as people are questioning their elected leaders in government, so too are workers wondering if their management is up to the challenge of renewed growth or developing a sound strategy moving forward.”

Matthews observed that the prolonged recession, continued job market weakness along with disruptive economic and workforce changes are the underlying factors contributing most to employees’ backlash. Employees’ trust has been seriously shaken and there is a general lack of confidence in leaders.”

The discontent is widespread, but this does not mean an organization’s management is helpless, but nor can it afford to ignore the problem. “Clearly, if the job market picks up a lot next year many employees are going to take advantage of it, and organizations stand to lose some of their top contributors. So this is a wake-up call to management.”

One step management should take, Matthews advised, is to identify star performers and have open and constructive career discussions with them. “High-value employees always have opportunities available to them. Know who they are and be sure to take care of them in ways that are meaningful and aligned with the businesses goals.”

Matthews noted that restlessness can also be alleviated by managers being honest and positive with employees. “Provide them with feedback on what they are doing really well and ways to help them improve. A mentoring relationship between the manager and employee will build mutual trust and hopefully limit future defections.”

Right Management surveyed 1,413 employees in the United States via an online poll. The survey ran between October 11 and November 15, 2010.

About Right Management
Right Management is the talent and career management expert within ManpowerGroup, the world leader in innovative workforce solutions. Right Management helps clients win in the changing world of work by designing and executing workforce solutions that align talent strategy with business strategy. Our expertise spans Talent Assessment, Leader Development, Organizational Effectiveness, Employee Engagement, and Workforce Transition and Outplacement. With offices in over 50 countries, Right Management partners with companies of all sizes. More than 80% of Fortune 500 companies are currently working with us to help them grow talent, reduce costs and accelerate performance.

Media Contact: Gerald Purgay, Right Management, 215-713-8225 or